MOUSE AND KEYBOARD FREQUENTLY DISCONNECTS IN SURFACE STUDIO AFTER INSTALLING MICROSOFT WINDOWS 10 APRIL 2018 UPDATE
MOUSE AND KEYBOARD FREQUENTLY DISCONNECTS IN SURFACE STUDIO AFTER INSTALLING MICROSOFT WINDOWS 10 APRIL 2018 UPDATE
Introduction
In one of the conversation of official Microsoft Windows forum a user reported that after installing the Windows 10 April 2018 update the Mouse and Keyboard disconnecting or Not working. As we are already aware that users faced so many issues post installing April 2018 update with some major applications like Google Chrome used to freeze, Mozilla Firefox started shown some fetal error, Windows file explorer.exe started to crash and many more. users faced all these issues on their desktop and laptops. Now we have this Keyboard and Mouse issue which is coming in Microsoft Surface Studio. You can refer the Microsoft Conversation Here.
The conversation was started on 16 May 2018 in Microsoft Official forum and till now has almost 19+ replies and every one reported the same issue differently. The common problem users reported that when they touch the screen the mouse disconnects and then comes back after few minutes.
Another user reported that When mouse stops working at the same moment the keyboard also stops working. The shocking thing is these problems are coming in Microsoft’s own device.
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A Microsoft Agent replied that the mouse is not actually disconnecting but it seems like mouse pointer was removed from the display. when you are using the touch screen of the Surface Studio at that moment of time there is no requirement of mouse so it’s hiding and when you trying to move something you will able to see the mouse pointer. So as per him it’s not a bug.
Microsoft forum modifier has replied that they are working on this issue and will provide solution for this in future update. They also suggested that make sure the firmware of the Surface Studio and Windows is up to date. As per the official announcement Microsoft releases it’s next cumulative update of April 2018 on 12 June 2018 and they assured that on this update only they are going to fix all these bugs.
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